FAQs

We offer free express shipping on every order (the way it should be).

If you’ll be sleepless waiting for your Bonny delivery to arrive, please email [email protected] with your postal address and preferred Bonny. You can pay an additional fee to have your order arrive the same day (Melbourne postal addresses and select regional Victorian addresses only). 

Bonny wants your doona to arrive as quickly as you do.

We dispatch our packages every single weekday (excluding public holidays).

For Australia:
If you’re in Melbourne, Sydney, Brisbane, Adelaide or Gold Coast (or select regional suburbs) your order will most likely arrive in 1-2 business days.

All other major Australian cities will typically arrive within 2-5 days.

For international orders:
Canada: 3-6 business days
France: 6-10 business days
Germany: 7-10 business days
Italy: 6 - 11 business days
New Zealand: 2-5 business days
United Kingdom: 3-5 business days
United States: 3-6 business days

We finally ship overseas! Woohoo! All international shipping is free!

International Delivery Times:
Canada: 3-6 business days
France: 6-10 business days
Germany: 7-10 business days
Italy: 6 - 11 business days
New Zealand: 2-5 business days
United Kingdom: 3-5 business days
United States: 3-6 business days

If you would like us to ship to another country, please let us know and we will do our best to accomodate. Magic can happen (sometimes).

Once your order has been placed and processed, you will receive a confirmation email with your order details. Once your order has shipped, you will then receive another email. This email will include a tracking number and a link to our tracking page.

To track your order, click on the tracking link or enter the tracking number into our tracking page.

Orders are dispatched every business day in Melbourne, Australia.

All orders are shipped with AusPost Express Post.

All doonas from Bonny come with a free, 14 day change of mind returns policy.

If for some reason you change your mind, we’re more than happy to offer a full refund within 14 days of delivery. Yes, you can even sleep with it! If you think you ordered the wrong size or weight, we can also offer exchanges within this period.

To begin the return process, simply email [email protected] with your order number and why you would like to return it.

We’re committed to making this process easy and breezy, just like our products, so simply email [email protected]

If for some reason you change your mind, we’re more than happy to offer a full refund within 14 days of delivery. Yes, you can even sleep with it!

Note that returned items must be in reasonable condition (that includes no tears, stains, damage etc) and will be inspected. This ensures that we can launder and donate the returned product(s) to charity. 

All Bonny returns are completely free. Change your mind and get a full refund at any time in the first 14 days after delivery. Simply email [email protected] and we will send you a shipping label.

Please keep the original box and bag so that you can re-use it when shipping the doona back to us. If you no longer have your Bonny box and storage bag, you may have to pay for a satchel at the post office, but we will cover the postage.

As long as you are within the 14 day free return period, we’re more than happy to offer an exchange. 

To begin the return process, simply email [email protected] with your order number and what you would like to swap with and we'll provide instructions as to how to make the exchange.

If you've just bought a new bed, we always recommend going one size up. 

For instance, if you’ve bought a queen bed, buy a king doona. Why? This looks so much better on your bed and is so much more comfortable - especially if you’re sharing the doona with someone else (no one likes a doona hog). 

If you already have existing sheets (doona covers), you may want to stick to your current sizing, and that's ok too. We get it, bedding can be expensive. 

Finally, if you have a King Single, please purchase a double doona. Trust us on this one. 

Bonny is extremely low maintenance. For minor spills etc. a simple spot clean will suffice.

For bigger stains, machine wash cold with a mild detergent. Make sure you include an extra rinse cycle to fully remove any detergent. Bonny must be tumble dried (we recommend on low heat) until thoroughly dry - you cannot really overdry a Bonny quilt, but not drying it properly may cause the down to clump and be less fluffy. Do not dry clean.

If your doona does not move in the washer or dryer please take it to a coin laundry or professional laundromat where they have larger drums.

We always recommend using a quilt cover with your Bonny.

While down is not generally considered hypoallergenic, down allergies are in fact, very rare. In most cases, a person who exhibits allergic reactions to down may not be reacting to the down itself, but to unclean down. 

At Bonny, we pride ourselves on the ethics and sustainability of our material sources, including the cleanliness of our down.

Bonny Doonas have been designed to the standard Australian sizes. To find which doona is right for you, please visit our size guide.

All of Bonny's sizing follows the standard Australian sizing

All down used at Bonny is Responsible Down Standard (RDS) certified.

The RDS is a certification governed by the Textile Exchange which independently certifies down against animal welfare requirements, and tracks it from original source to the final product.

Additionally, our packaging (boxes) are Forest Stewardship Council (FSC) certified. FSC ensures that materials come from responsibly managed forests that provide environmental, social and economic benefits.

As part of our customer service obsession, we are always looking at ways to further increase a doona’s usable (sleeping) life. We are also working to provide a socially and environmentally friendly way to re-home your old doona. Find out more here.

A good, quality doona should last 10+ years if looked after well.

As we sell and deliver directly to you (the customer) we do not have the same overheads as traditional retailers (rent, staff, etc). This means we can pass those savings onto you (because we’re nice, not greedy). 

A quick Google search will show you similar quality products at sometimes double the cost compared to Bonny doonas. We don’t think you should have to pay that. We’re all about making the best and most affordable doonas on the market. Hopefully you like this too. 

The All Rounder:
The All Rounder is the right doona for you if you live in a well insulated house... think aircon in summer and heating in winter. 

Our All Rounder is designed to be versatile. It is light and airy, but still has the fluffiness and snuggliness that you want for the winter months.

The Summer:
The Summer doona is ultra lightweight and breathable. It is perfect for hot nights and the summer months. This is especially important if you do not have aircon. 

It will also be a great year round choice for hotter climates and for those who sleep hot.

The Winter:
The Winter doona is designed to be extra warm, extra fluffy yet still super breathable. It is the perfect choice for cold sleepers and the colder climates. 

We recommend pairing it with a Summer doona for the hot months.

If you're still not sure, why don't you try out our doona quiz? It will ask you a couple questions and recommend the best doona for you!

As per Australian Consumer Law, all Bonny Doonas have a 12 month warranty for any defects or issues not associated with standard wear and tear.

We also offer a complete change of mind 14 day return policy. We pride ourselves on obsessive customer service, so if you have any issues, please don’t hesitate to reach out via email at [email protected]

Yes! Your Bonny doona fits snug as a bug in your Bonny bag. You can thank the super compressible down for that! Depending on the size of your doona, we recommend folding it in half, then thirds, then rolling it up like a sausage roll. When in doubt... shoving it in works a treat! 

There may be a couple of creases once you take it out of the storage bag, but they will soften out with a few sleeps.

Our doonas are manufactured with a California based manufacturer through their Chinese factory. The reason for this is because we struggled to find a local manufacturer that fit the ethical and sustainability mould we envisioned for our business. Our manufacturer is Responsible Down Standard certified, meaning that the down is all ethically sourced and is a by-product of the food industry.

Another reason why we ultimately opted to have our products produced in China, was because 80% of the world’s duck and goose population is from China. If we were to produce locally, this would mean importing ducks and geese from overseas.

We have also opted for a manufacturer that has a completely traceable supply chain. Every single doona comes with a unique QR code that sends you to our supplier's propriety platform, Track My Down, allowing you to explore everything about the down inside your doona including origin, quality, ethical certifications and cleanliness.

It's also worth noting that our supplier helped establish the RDS certification with The North Face and The Control Union. We feel really confident that we have chosen the most ethical source of down across the globe. We have ensured that the working conditions in our factory are safe and ethical.

Please let us know if you have any more questions, we're really happy to help.

Unlike other doona brands, we don’t just want you to follow us on socials. We want you to follow us down to the very last microscopic cluster. With complete oversight of your order, Bonny has partnered with TrackMyDown to offer Australia's only traceable down doona. We have absolutely nothing to hide, and we’re proud of it.

Every doona comes with a unique lot number. You can enter this lot number into TrackMyDown.com and it will give you information around the origin, composition, cleanliness, quality of the down and more. 

You can find a TrackMyDown link from one of our orders here.

All of Bonny's product have an industry leading 90% down fill. The other 10% is comprised of a mix of small feathers, feather fibre and down fibre. Importantly, none of Bonny's doonas have any quills. This means there's never any spiky bits!

The short answer: so that we can give you the best quality at the most affordable price. 

Generally, the larger the bird, the larger the down cluster. Consumers often (mistakenly) consider goose down products to be a better product simply because geese are a larger bird. The down contained in Bonny doonas is from a larger species of duck, providing a fill power that rivals and usually beats the most premium goose down products.

Down and feathers are easily and often mistaken for being the same thing, when they’re actually quite different. 

While feathers have a spikey ‘quill’, down has a fluffy, cluster-like shape, made of thousands of miniature, soft, filaments (fibres) with nodes (points) that interlock with one another. When this happens, little pockets of air are trapped, resulting in the lightweight, warm and bouncy feel of a doona. 

If you were to buy a doona with a high ratio of feathers to down, you’ll likely feel those little prickly bits (the quills) sticking through the outer casing. As you use the doona, the quils will start to break, and the doona will reduce in fluffiness. 

Down clusters are much more resilient, meaning they’re more likely to retain their shape, even after a long period of time.

Purchasing a doona with a high ratio of down to feathers, while possibly being slightly more expensive, is a more sustainable purchase because it should last you at least 10+ years.(Less expensive in the long run). 

All of Bonny's doonas feature 90% down. The other 10% is a mix of small feathers, feather fibre and down fibre. Importantly, there are 0 quills in any Bonny product.

All Bonny doonas are RDS certified, meaning ethical and sustainable animal welfare practices across both the feather and down supply chain. 

The RDS is a certification governed by the Textile Exchange which independently certifies down against animal welfare requirements, and tracks it from original source to the final product. 

At Bonny we are all about sustainability and transparency: if you are buying one of our doonas you should know exactly where the down comes from. That’s why Bonny doonas are completely traceable. 

We have partnered with Track My Down, meaning every Bonny doona comes with a lot number that can be entered into the Track My Down website. This allows you to learn about the important elements of the down inside your doona – from cleanliness, content analysis, to the source. 

For all of our preorders, we only charge you when the product is ready to ship. To do this, you can only use credit card as this allows us to preauthorise the card without actually charging you. 

On some occasions, we can create a custom order which will charge you straight away, but it will allow you to use all of our usual payment methods. If you would like to do this, please get in touch with us at [email protected] and let us know what size and weight you would like to order, we can then set up a customer order for you.

All of our preorder estimates are up to date - we always aim to make the date as realistic as possible and we usually meet (and occasionally beat) the date quoted. As the date approaches, we update the order dates with the a narrower estimate.

As well as offering the ability to pay via credit/debit card, we also offer:

• AfterPay
• Zip Pay
• Shop Pay
• Paypal